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Product DesignUI/UX

Role

Product Designer
UI/UX designer

Focus

UX/UI design

Studio

Tellmewow

This minimal, friendly reset experience was designed to bridge the gap between user frustration and account access by focusing on clarity, calm feedback, and reducing friction when users need help most.

The design philosophy acknowledges that losing access to an account is a high-anxiety touchpoint, so the flow was engineered to replace “error-fatigue” with a structured, supportive journey. By utilizing a low-fidelity, wireframe-first approach, the design ensures that the focus remains entirely on information architecture and user logic rather than aesthetic distraction.

A key UX feature is the use of contextual empathy, where copy like “No worries, it happens!” is strategically placed to lower user stress immediately upon entering the recovery state. The flow also employs adaptive input states, ensuring the “Send” button remains inactive until a valid email format is detected, which prevents “empty state” errors and unnecessary server requests. To further optimize interactions, a specialized email keyboard layout is implemented to reduce keystrokes and potential typos during this high-friction task.

Clear success loops are integrated into the final stage, where the confirmation screen provides a distinct visual “Check your inbox” cue and includes a “Resend email” secondary CTA to effectively handle edge cases such as network delays or spam filters. The technical execution features Roboto Mono typography for a clean, technical “blueprint” feel and a high-contrast, black-and-white visual style to emphasize hierarchy and seamless transitions throughout the re-authentication process.

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